Privacy Policy

1. Introduction

Synovae AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered job search platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Account credentials (email and password)
• Professional information (CV/resume, work history, skills, education)
• Job preferences and search criteria
• Payment information (processed securely through Stripe)

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Service
• Process your CV and match you with relevant job opportunities
• Generate customized CVs and cover letters using AI
• Automate job applications on your behalf (with your consent)
• Process payments and manage subscriptions
• Send you service-related notifications and updates
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our Service
• Detect and prevent fraud or abuse

4. AI Processing

We use artificial intelligence (powered by OpenAI and other providers) to:

• Analyze and extract information from your CV
• Match your profile with job opportunities
• Generate customized CVs and cover letters
• Provide job search recommendations

Your data is processed in accordance with our AI providers' privacy policies and data processing agreements.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Consent: When you authorize us to apply to jobs on your behalf
• Service Providers: With third-party vendors who perform services for us (e.g., OpenAI for AI processing, Stripe for payments)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and data at any time through your account settings or by contacting us.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@synovae.io.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences
• Analyze usage patterns and improve our Service

You can control cookies through your browser settings, but disabling cookies may affect Service functionality.

10. Third-Party Links

Our Service may contain links to third-party websites (e.g., job boards, company career pages). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our Service. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@synovae.io
Support: support@synovae.io